SATO Service Contracts

Want to make your SATO Printer investment even more reliable? SATO has long been deemed one of the most rugged and durable printer manufacturers in the industry to meet your mission critical label printing requirements. By selecting one of the SATO EnsurePlus service offerings, you've now added peace of mind that in the event some issue does occur, a SATO-certified technician will be on call and on site to remedy the problem quickly to bring your SATO printer back to factory specifications and operation. They ensure the finest care and attention for your printer service needs throughout the agreement period, including preventative maintenance checkups. Also, by having your SATO equipment covered by the EnsurePlus service agreements, it will provide you with a cost-effective means of planning and budgeting for your annual maintenance needs without worry of unexpected downtime and cost. With SATO EnsurePlus service agreement; you'll be assured the service you receive on your SATO printers will be prompt, using genuine SATO parts to keep it working reliably.

SATO EnsurePlus onsite service program offers a variety of options for comprehensive repairs with the ultimate in convenience. A technician will arrive on-site with the tools to complete the repair on the first visit. SATO EnsurePlus is available for most SATO printers; check the price sheet for details.

Benefits of Onsite Service Plans 

  • Protect your SATO products through annual onsite service plans from SATO America. Think of the SATO EnsurePlus as an "insurance policy" for your business. With single point of contact, you can have a SATO certified technician dispatched to diagnose and complete the repair of your SATO equipment.
  • Use genuine SATO parts by a certified SATO repair technician.
  • No authorization required for onsite service plans either for new or existing equipment.
  • Call the toll-free number or login to SATO EnsurePlus web portal using your service plan number for a service technician to be dispatched, or monitor account activity.
  • Technicians arrive onsite within the designated time frame of your service agreement, fully stocked with service packs to complete repairs on the first visit.
  • Unlimited repairs, travel time, all parts and labor (excluding print heads) are inclusive under the onsite service plan.
  • Onsite service available throughout the United States and major Canadian cities (Toronto, Montreal, Calgary and Vancouver).
  • All contract customers have access to their own Contracts Management Portal. From this portal, customers can view all open contracts, contract details and equipment information, start service calls, view call status, and more

The right price for the right plan based on your business critical requirements:

  • Standard 2-day response (service technician arrives onsite within 48 hours of requests placed before 5:00pm ET)
  • Next Business Day response (service technician arrives onsite within 24 hours of requests placed before 5:00pm ET)Same
  • Business Day response (service technician arrives onsite within 4 hours of requested placed before 2:00pm ET)

Price lists for SATO EnsurePlus can be found by visiting

(You will be required to login with your Prestige Partner login before being allowed to access the page).

Contact your BlueStar Account Mananger, Business Development Manager, Ray Hamilton (800) 354-9776 ext 3299 or your SATO Regional Sales Manager for more information.


Sato CG4 Spare-In-The-Air

Printer down! Please help! 

Ever received a service call like that from one of your customers? Wish you could send a replacement printer overnight or have a service technician on-site same day?

Service programs from SATO provide the security and protection your customers need. With a variety of options, there's a service program that's right for each of your customers.

The new SATO CG4 Spare-In-The-Air service plan minimizes downtime with just-in-time replacement of your customers' CG4 printer. Give your customers peace-of-mind, offer them a service plan when they purchase a new SATO printer.


  • Replacement printer ships directly to customer within 24 hours!
  • Convenient and economical
  • Hassle-free

To learn more about SATO CG4 Spare in the Air, please click here:

Contact your BlueStar Account Mananger, Business Development Manager, Ray Hamilton (800) 354-9776 ext 3299 or your SATO Regional Sales Manager for more information.


Sato Depot Service

SATO America Inc. has integrated service and support solutions to meet all your service needs. Some of these solutions include 1 or 2 years Factory Service Contracts, a new Global Warranty for our worldwide customers, and much, much more.

Benefits of SATO Depot Service Contracts:

  • Guaranteed Turnaround Time
  • Fixed Service Costs
  • All Genuine SATO Parts
  • All Mechanical Updates Performed Free
  • All Serviced to Factory Standards
  • All Repairs Fully Warranted

Contact your BlueStar Account Mananger, Business Development Manager, Ray Hamilton (800) 354-9776 ext 3299 or your SATO Regional Sales Manager for more information.

Adam Foltz

Business Development Manager
Phone: 800-354-9776 ext. 3451