RMA Services

RMA Services

  • Rapid turnaround of hardware software products
  • Cross shipping in mission critical circumstances
  • In-warranty & out-of-warranty repair
  • Authorized Service Center on many products
  • Fast, knowledgeable & friendly associates who care

 

Fill Out RMA Form


Return Policy

Standard Product Return

  •     A returned merchandise authorization (RMA) number must be issued for all returns.
  •     Product may be returned within 30 days of sale with valid RMA number.
  •     When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes. Use a shell or outer box, if necessary.
  •     Product must be returned in its original packaging including all accessories, bags, CD’s and manuals.
  •     Credit will be issued only for returned items which references an RMA number. If there is a problem or delay issuing credit, the tracking number must be provided to BlueStar.
  •     Product must arrive at BlueStar within 30 days of the RMA being issued.
  •     Items received outside of stated timeframe or in unacceptable condition will not be credited and will be returned to reseller at their own expense.
  •     Refused shipments must be reported to BlueStar within 2 days of refusal.
  •     A restock fee will be charged on all incomplete product returns which BlueStar can make factory complete.
  •     Cross shipment of RMA product must include a replacement Purchase Order and your account must be in good standing.
  •     The BlueStar reseller is liable for the condition of the returned product.
  •     If the product is tested and there is no problem found, reseller will be subject to a $50.00 fee.
  •     Approved RMA’s will be credited to your normal credit terms with BlueStar.

 

Products BlueStar Will Not Accept for Return

  •     Products that have been used.
  •     Original box is missing, damaged, or original box is defaced with writing or markings.
  •     Product is missing packaging, manuals, or other components.
  •     Broken case media, print heads, and software.
  •     Products not purchased from BlueStar.
  •     Purchases or RMA’s issued over 30 days.
  •     Referencing RMA number is not included with the return.
  •     Special Order, custom configured, discontinued, or obsolete products.
  •     Product shipped with other than factory default settings (includes configuration changes per reseller request).
  •     Serial numbers do not match the referenced invoice.
  •     Custom Media of any type.

 

Defective or Dead On Arrival (D.O.A.) Product Returns

  •     D.O.A. Product is defined as a product that failed to perform right out of the box. If a unit arrives in working condition and then fails, it is considered a warranty claim.
  •     D.O.A. is not a valid reason for a return. Reseller must provide details of D.O.A.
  •     D.O.A. products can be returned within 30 days of invoice.
  •     Defective or D.O.A. products must include a case number or confirmation name from BlueStar tech support or the appropriate manufacturer.
  •     Defective product older than 30 days is covered by the manufacturer’s warranty.

All Products returned that do not meet specified requirements will be returned at reseller expense.

Product Damaged In Transit

  •     Damaged goods must first be inspected at your location by the freight carrier.
  •     Claims for goods damaged in transit must be received within 10 calendar days of shipment.
  •     Claims are handled between BlueStar and the carrier, outside of normal RMA procedure.

 

BlueStar’s Responsibility for Shipping Errors

  •     An RMA number will be given to the reseller immediately upon notification.
  •     A call tag or BlueStar’s shipping account number will be will initiated for return the products via ground shipping to BlueStar.
  •     Credit will be given when product is received in original boxes unopened with all packing, materials and accessories. .
  •     Credit will be issued only for returned items which references an RMA number. If there is a problem or delay issuing credit, the tracking number must be provided to BlueStar.

 

Returns Process

  •     RMA number will be issued after confirming the product to be returned meets all return requirements.
  •     All product returns must be insured and sent via a carrier that provides on-line tracking.
  •     If product is returned it will be shipped at reseller’s expense, unless a BlueStar error has occurred.
  •     RMA numbers must be listed on the label, not on the box.

    All RMA material must be returned to:

BlueStar
Returns Department
3345 Point Pleasant Road
Hebron KY 41048

Attn: RMA # ______________

 

 

Contact Information

Phone:
1-877-478-0013
Hours: M-F: 9AM-6PM EST

Email:

Technical Support
techsupport(at)bluestarinc.com

Returns
rma(at)bluestarinc.com

ProServices
proservices(at)bluestarinc.com