3 Jun 2019

Operating in low-light settings

Cash shrinkage and transaction errors are daily challenges for most bars and restaurants.

Preventing profit loss takes an ongoing focus for business owners like Ken Hoffman of Howard Street Inn, Niles, IL.

Ken had done a lot to limit transaction error loss and theft, working closely with Sergio Torres, his Value Added Reseller (VAR) and owner of point-of-sale solutions provider TEEPOS in Chicago.

Sergio installed a sophisticated security system to protect Ken’s assets, including his cash. The system included IP cameras. One of the cameras was focused on the cash drawer and the feed was accessible 24/7 from anywhere inside or outside the restaurant. Even with the new system, revenue was still being lost to transaction errors or theft.

This is where Sergio stepped in again to make a positive impact on Ken’s business. He recommended that Ken install MMF POS’s new patent-pending PayVue Illuminated Cash Drawer as part of the bar’s POS system.

MMF POS research had confirmed that most bars and restaurants face challenges when identifying and validating currency and coin in fast-paced low-light environments. Since lowlighting is a critical component of the design and ambiance of most bars and restaurants, accuracy at the till is often compromised.

The research found that poor lighting contributes to increased transaction time, errors and customer dissatisfaction when transactions take too long or are incorrect. Poor lighting also makes cash theft easier.

So, how did PayVue work for Ken at the Howard Street Inn? Ken’s shortages nearly disappeared after PayVue was installed. Better drawer visibility equaled fewer shortages. Customer service improved as transactions became faster and more accurate. PayVue’s illuminated light fit right in; a smart addition to bar ambiance.

Ken’s experience confirmed PayVue’s value in low light environments and the subsequent benefits of improved cash management, improved profit and increased customer service. It also confirmed the value of working with TEEPOS, a dedicated and experienced VAR.