1. Using existing self-checkout software capabilities to keep users from touching screens and terminals. Examples include:
- Encouraging shoppers to scan the first item to start the transaction instead of touching the ‘start’ button to begin
- Recommending they insert cash into the self-checkout's note and coin slots instead of touching the ‘pay’ button and then the ‘cash’ button to make a cash payment
- Reconfiguring the self-checkout software to allow electronic payment entry to start when a shopper inserts their debit or credit card into the payment terminal, rather than touching the “credit card” payment button on the self-checkout screen.
2. Emphasizing mobile wallets and mobile payments. This can include the retailer’s mobile payment solution or NFC-based payment options like Apple Pay, Google Pay or WeChat Pay, configured for self-checkout.
3. Recommending attendants use barcodes to clear and approve interventions in the self-checkout lane so they don’t have to touch the screens. Use NCR FastLane Remote Attendant Program (otherwise known as RAP) technology to enable attendant remote approval of self-checkout interventions, where applicable.
Our goal is to help retailers accelerate the move to touchless self-checkouts where customers can scan their items, bag them and pay via their mobile phone—never having to touch the screen.
For a broader review of operational and technical adjustments to consider for touchless self-checkout optimization, contact your NCR Account Executive to set up a review of your self-checkout operations.
Originally posted to NCR's Coronavirus Response Resources April 10, 2020