2 Jan 2020

Introducing LG ExtendedCare™ — Peace of Mind for Your LG Commercial Display Investment

Digital signage delivers many benefits for a business, including increased customer engagement, improved brand recognition and a higher percentage of impulse purchases.

But there is an inherent cost of downtime. If the digital sign is not working, that can negatively impact the business by leading to lost sales. And the longer the signage is down the greater the loss can be.

LG is a partner you can trust. We are a global leader in digital signage design, product development and manufacturing. We globally operate 118 subsidiaries and branches, 5 design centers, and fully support over 9,000 service centers. And to provide the best support possible for our displays, we have introduced LG ExtendedCare.

LG ExtendedCare provides extended warranty, repair and services for LG display products, with various care plans offering different levels of protection. Clients can add 1, 2, or 3 years additional warranty beyond the LG Standard Warranty up to a total coverage term of 5 years. If the original warranty is for 2 years, they can add 1, 2 or 3 years. If the original warranty is for 3 years, they can add 1 or 2 additional years. LG ExtendedCare must be purchased within 30 days of purchasing the product.

Two premium services can be added to enhance peace of mind and increase speed of service. Quick Swap Service allows fast delivery of replacement units to the business’s location, with either Next Business Day Exchange or 72-hour Exchange options. White Glove Service includes Quick Swap delivery and adds authorized LG technicians on site to uninstall the old unit, deliver and install the replacement; and offers the same options. The addition of these services will be present for the entire term of the warranty, including the standard and extended periods. Best of all, there is no limitation of repairs and swaps as long as the warranty with Quick Swap is in place.

LG ExtendedCare service truly understands a business’s needs, makes life easier and provides the right options for every client.

For more information on LG ExtendedCare including an intuitive Selection Guide tool, visit lgextendedcare.com.

NOTE: The Selection Guide tool will be available as an iframe for our partners’ websites in early 2020.