1 Feb 2019

3 Advantages of Pay-at-the-Table Technology in Restaurants

The world is increasingly turning to mobile solutions – from how we book ride services to how we shop for clothes and electronics, it’s all done in the palms of our hands. It’s only natural then that restaurants are also turning to mobile tech solutions to solve common food industry headaches, improve profit margins, and provide a better overall experience for customers and staff.

Pay-at-the-table technology provides countless benefits to both you and your customers. Here are just a few of the benefits you can expect:

Increased Revenues

Ultimately the more parties your restaurant is able to serve, the more revenue you can expect to generate. Pay-at-the-table technology allows for much faster processes, so you can serve more tables in less time, improving table turnover rates.

Instead of the traditional method of settling a check:

  • The server drops the check off at the table and waits for customers to get out a payment card.
  • The server walks the card to a point of sale (POS) terminal to initiate the transaction.
  • The server returns with the card and receipt so the customer can provide the tip amount.
  • The server returns to the POS terminal to complete the transaction.

This process is time consuming and wasteful. With a mobile POS solution that includes pay-at-the-table technology, the check is paid in a single step, streamlining the process.

Customers will be much happier with the reduced wait times, and that can quickly turn into higher tips. Plus, with less time spent on the check-out process, wait staff will have more time to spend interacting with customers and ensuring they are satisfied with their dining experiences. Pay-at-the-table technology also allows for precalculated tip amounts based on percentages, which can encourage higher tipping as well.

Better Customer Experiences

Improving your customers’ experiences will always improve your bottom line—increasing the number of return visits, improving tips, and ensuring better word-of-mouth referrals. Pay-at-the-table technology is a simple way to improve how your customers perceive your business.

In addition, mobile payment solutions offer your customers with the same payment options as your stationary POS system. Patrons can split checks, pay with multiple cards, and more. It also provides customers with more control — they decide when and how to pay.

Stronger Security

With credit card fraud and identity theft on the rise, many customers have become wary about handing their card over to a stranger. Pay-at-the-table technology allows customers to process their cards themselves, and the card never leaves their sight.

Additionally, upgraded technology will also include tokenization and encryption, for an extra layer of protection for payment processing. You can assure your customers that your business is committed to doing everything possible to keep their payment data safe.

Pay-at-the-table solutions are the way of the future for restaurant payment processing. Payment collection is one of the biggest hindrances to efficient table turnover. Time really is money in this case, so it’s cost effective to implement mobile payment solutions. Your customers and wait staff will thank you for it.