BlueStar Services

BlueStar Services is another important instrument for our partners to improve margins and gain a competitive edge on hardware sales. With our in-house technical department we can offer unique value-added service solutions that gives you new opportunities and can differentiate yourself from competitors and fulfill requirements for projects of any scope.

Software installation, hardware configuration, kitting, custom packaging and labeling plus ship to any domestic or international destination serviced via FedEx, TNT, UPS or DHL are some of the services we can offer.

Custom Configuration

Custom Configuration

Value Added services:

  • Software Installation
  • Hardware Configuration
  • Technical Support
  • Kitting, staging, asset tagging and tracking, custom labeling
  • Custom packaging solutions to meet unique specifications or needs

Hardware Configuration:

  • POS Printers
  • Barcode Scanners
  • Mobile Computers
  • Magstripe Readers
  • MICR Readers
  • Barcode Printers

Install Operating Systems & Application Software:

  • Mobile Computers
  • All-in-One POS Terminals
  • Hardware and Software based Cloning & Imaging

Authorized Service &/or Support Provider:

  • Datalogic
  • HID
  • Honeywell
  • Star Micronics
  • TSC
  • Zebra and many more

BlueStar Managed Services

BlueStar Managed Services

BlueStar Managed Services are packaged, managed serivces that resellers can offer their customers to monitor and manage mobile devices across their network. Based on a competitive price per device per month, BlueStar Managed Services makes it affordable for even the smallest of businesses to benefit from a managed service.

Service Levels

There are three levels of service available designed to support the most common mobile requirements in addition to a fully bespoke option:

  • Monitor – reports based insight
  • Manage – enhanced reports to include connectivity, printer odometer plus MDM to deliver OS and firmware updates
  • Bespoke – custom – price on application 

Choose the service level that best fits your customers’ needs.

MONITOR   MANAGE   BESPOKE

Reports:
Active devices
Unutilised devices
Out of contract
Critical battery events

Repair Loop:
Queue
Resolution
No fault found

Contracts:
Contract renewal time

MDM:
For data capture only

 

Reports:
Printer odometer
Printer utilisation
Connectivity
WLAN/WWAN
GPS location

MDM:
For device management and data capture

Plus everything included in the Monitor level.

 

Reports:
Bespoke

MDM:
Bespoke

Price on application

 

Benefits

Selling services will enable you to differentiate your business from other resellers whilst delivering a valuable additional revenue stream. It will also deliver real value to your end users helping them to ensure they are getting the most from their investment in enterprise mobility. 

Marketing Materials

We’ve developed a range of marketing materials to help you to promote BlueStar Services under your own brand. Read more about it by clicking here. 

To discuss BlueStar Managed Services further please contact your local Account Manager in the first instance. For general enquiries please contact us at: services.emea(at)bluestarinc.com

Visit the BlueStar Manage Services site for more information  >>

Installation Services

Installation Services

  • POS terminals, cash drawers, scanners, and printers
  • Cable drops
  • Wireless Networks
  • Digital Signage-single/multiple displays, video walls, airports, stadiums, retail
  • Security Cameras
  • RFID

Professional Services

Professional Services

  • Project management
  • Consultation
  • 98% completion rate on first time dispatch
  • Real time tracking portal

Warranties and Service Plans

Warranties and Service Plans

  • OEM warranties and service plans offered through Honeywell and Zebra
  • BlueStar Service Plans offered for new or existing equipment
  • Onsite Maintenance Services
  • Break Fix Repairs
  • Depot Repairs
  • Comprehensive line of supported manufacturers
  • Faster contract processing
  • Timely credit processing
  • EOL or End of Service Plans:
    • Provides a cost competitive solution
    • If the customer decides to upgrade their hardware preceding the end of the service contract, the serial numbers can be swapped to a like or similar model for the remainder of the contract term at no

Site Surveys

Site Surveys

  • Digital Signage/RFID/Wireless Networks:
    • Our wireless-network field engineers utilize the latest in VisiWave and AirMagnet technology. They will deliver an optimized wireless network for your business needs based on the survey results.
  • Services offered for:
    • Aruba/HP, Cisco, Extreme Networks, Zebra, Ruckus, and select other

Wireless Network Solutions

Wireless Network Solutions

  • Implementation, configuration, and security setting management
  • Upgrade of existing hardware
  • installation of the Intermediate Distribution Frame (IDF). cabinet, and cabling

RFID

RFID

  • Implementation and support