Mercados y Aplicaciones
Gestión de Rutas
Esta página contiene las aplicaciones de movilidad relacionadas con la gestión y seguimiento de rutas
DSD - Direct Store Delivery (Entrega Directa en la Tienda)
Las grandes empresas de distribución, principalmente aquellas que trabajan con productos de bollería/panadería, productos lácteos, refrescos y cervezas a las tiendas de conveniencia y tiendas de comestibles, piezas de automóviles a concesionario de automóviles, productos cosméticos, etc. deben utilizar un sistema de gestión de ruta para la venta directa de sus productos directamente desde sus camiones. En el transcurso de la realización de este trabajo, el distribuidor cargará los camiones con el inventario, asignará rutas a los profesionales de ventas móviles, y enviará los camiones para abastecer a los estantes de las tiendas, aceptar mercancías de devolución, entregar regalos de promociones y atender, en general, las necesidades del cliente.
Durante una jornada laboral, el profesional "móvil" tiene que realizar muchas tareas en casa del cliente: desde la entrega física a la gestión del pedido, incluyendo la facturación en algunos casos. La eficiencia y la eficacia de estos trabajadores móviles impacta de manera directa en la satisfacción del cliente y en la valoración de la marca o marcas que ofrecen.
Para aquellas organizaciones ancladas todavía en el uso de formularios de papel, el equipo de trabajadores móviles es sometido a tediosos procesos para rellenar estos formularios, toma y transcripción de datos, etc. con todo lo que ello supone de potencial fuente de introducción de errores a lo largo de una jornada. Además, la información facilitada por estos trabajadores debe además ser introducida (y por tanto reescrita, nueva posible fuente de introducción de errores) en los sistemas informáticos centrales de la empresa. Todo esto se traduce, una vez más, en un proceso tedioso y que implica que la información fluya con lentitud.
Con el uso de ordenadores de mano con capacidades de comunicación inalámbrica de banda ancha y de largo alcance (WWAN) estos profesionales móviles tienen acceso a la información actualizada en el sistema ERP para conocer, por ejemplo, los precios actuales, los niveles de inventario, las promociones actuales y, en definitiva, todo lo que los convierte en el punto móvil de venta. Poder capturar electrónicamente la firma del cliente, emitir facturas adicionales, imprimir un ticket, etc. son sólo algunos de los ejemplos que permiten completar las transacciones de ventas al instante y también enviar los datos de la transacción a los sistemas informáticos del distribuidor para iniciar el proceso de facturación y ajustar los niveles de inventario. Todo en tiempo real.
Utility Meter Reading
Utility companies are using handheld computers to collect electric, gas, and water usage while on their monthly rounds. Using a mobile computer , technicians collect consumption values and validate that the correct meter was read. This automated process eliminates the multitude of paperwork and the human errors associated with manual data collection.
Utility Field Service
A Mobile Field Service system could mean faster response times, increase the number of service calls, reduce travel costs and eliminate paperwork for both the company and the field service professional. These solutions made up of either enterprise digital assistants (EDA), mobile computers , wireless communications, and software empower mobile field service technicians with tools to work faster, track and bill labor, parts and material used, and up sell customers during service calls. Using mobile devices, from laptops to PDAs, to automate operations in the field would allow the better control and management of trouble tickets, eliminate paperwork, and streamline and standardized how work in done in the field.
Adding a Global Positioning System (GPS) to a Utility field service solution will allow the service organization to know where their trucks and technicians are at any time. This would be an aid when emergency or special dispatching is required. A field organization with this knowledge can make informed business decisions about how long a worker should arrive at a customer site or which remote worker is in the best position to handle the new or emergency. This will also allow dispatching to re-route the nearest vehicle when another vehicle is delayed.
Service organizations that send technicians or other personnel to customer sites need to empower their mobile workforces with efficiency tools. Field service operations struggle to control spiraling costs of labor, travel, and inefficient inventory management, increase field service productivity, while trying to increase customer satisfaction.
Mobile Field Services professionals would greatly benefit by having service information on demand, real-time while still in the field. Having access to a customer's service data or a specific device service history would aid the service professional to better perform the tasks needed. Whether the work is installation, inspection, maintenance, repair, or meter reading, placing computing power and decision-making capability in the hands of field service technicians creates far greater efficiencies.
This information may include service history of the device they are working on so they will know of patterns or when required upgrades or diagnostics are due. Directions for the repair or installation of a device or parts could be downloaded to the field service technician while heshe are on site. A Mobile Field Service system could keep track of the time the technician is on site, the parts that are used, parts pricing, and calculate the charge for the service call. A system could also provide for signature capture validating worked performed and agreement for payment.
This can be accomplished by the use of wireless (WWAN) mobile computers that have access to the service organization's computer systems. Technicians will use a wireless mobile computer running some work order management software application to receive work orders, complete the service records, labor hours, rates, replacement parts, and complete the work order and send data back to the dispatching organization to start billing cycle, update service records and databases, or stored on the mobile computer and uploaded later. Portable printers can be used to provide a receipt and proof of service once the service has been completed. Depending on the mobile computers used photos can be captured, voice notes could be recorded, and barcodes could be scanned that identify parts replaced and used.
Adding a Global Positioning System (GPS) to a field service solution will allow the service organization to know where their trucks and technicians are at any time. A field organization with this knowledge can make informed business decisions about how long a worker should arrive at a customer site or which remote worker is in the best position to handle the new or emergency. This will also allow dispatching to re-route the nearest vehicle when another vehicle is delayed.
- Faster job reporting
- Real time status updates
- Downloadable technical diagrams and installation and repair manuals
- Real time workforce management
- Real time service history updated
Industries that could benefit:
- Energy (Oil and Gas)
- Repair Organizations
- Work Order Management
The cost of paper-based citations is high, every year; millions of dollars are lost. Names and addresses can be misspelled, illegible handwriting, or technical error from entering wrong codes cause large numbers of tickets to be dismissed. Even if all this is performed correctly errors can still be made from clerks who enter that same hand written citation into various computer systems. By most estimates, between 10 and 15% of all traffic citations are dismissed due to errors related to spelling, legibility, and inconsistencies between violation codes and descriptions.
For example a police force that issues 60,000 tickets a year at an average of $75 a ticket has 10% of the tickets dismissed due to errors. This would result in loss in revenue of $400,000.
When a police force is equipped with the proper technology these errors can be reduced as well as the time to issue the citations. Using an electronic ticketing system, consisting of mobile computers or fixed terminals in the vehicles, police officers can enter most of the required citation information into an electronic form automatically. They can do this either by scanning the bar code or magnetic stripe on the violator's driver's license.
Application software on these mobile computers can provide drop down menus for violations and vehicle information and can automatically populate information such as statute violated, fine amount and court information. After the ticket is completed, a mobile or fixed printer with a WiFi or Bluetooth connection enables on-the-spot printing of the citation. The violator's signature can be captured on the mobile computers and if the mobile computer is equipped with a camera, photos can also be captured and appended to the citation records. If the mobile device has a real-time wireless connection, citation information can be immediately transmitted to the appropriate databases: one copy can be sent to the courts, and another copy to the police department.
For mobile devices without a real-time connection, the citation information can be uploaded via the in-vehicle Mobile Data Terminal (MDT), or, in the office at the end of the day by simply docking the device in its cradle. If a WiFi network is in place, the device can upload records automatically as soon as the officer enters the station.
Social caseworkers need to collect and access information in the office and while at remote client visits. With an integrated voice and data mobile computer caseworkers have the ability to do work the same work in the field as they would in the office. Calls and mileage can be automatically logged, photographic evidence with a time and location stamp can be recorded and instantly appended to the client file, documents can be captured and more.
The use of mobile devices would broaden the reach for the social worker to the client accelerating the flow of data back and forth so quicker decisions can be made while the worker is at the client's side, in real time providing a wireless WWAN communications are used. Data could also be stored and uploaded later when in the range of a WiFi network or when returning to the office. This would reduce the amount of paperwork generated and help prevent the human error from writing and then having to re-enter that data in to a computer system.
Those who make their living from performing inspections (safety, EPA, building, fire, toxic, utilities', etc) could easily automate this process by using a mobility solution including wireless mobile computers that can capture the data as the inspections are being performed. These are tools that would aid the inspectors to follow directed checks as well as generate follow-up service requests.
This type of mobility system would allow the inspector to view previous inspection history, and create violation notices or issues fines for non compliance. With a mobile printer these citations could be issued on the spot while the inspector is on site. The captured data associated with the inspection and any fine or violation notices could be sent automatically back to work order management, inspections and billing systems, or uploaded once the inspector returns to the office or home.
Electronically capturing this data would be more efficient and accurate than using printed forms which would later need to be re-entered into a computer system for processing and updating of inspection history. Eliminating administrative redundancy will maximize efficiency and reduce operating cost.
- Air Quality
- Pest Control
Retail and Hospitality
Curbside or Outdoor Dining
Whether you serve your guests in a full service restaurant, by the pool or in a stadium seat, wireless tableside ordering and payment solutions can increase your sales, enhance the productivity of your servers and ultimately increase guest satisfaction.The time-consuming process of handwriting an order, walking it to the kitchen and re-keying it later for billing is obsolete when you equip your service staff with a mobile computer . Orders can be transmitted wirelessly to the kitchen or bar from the table, the check can easily be generated directly from the order, and card payments can be processed right at the table. Mobile computers are also a great tool for fast-food line busting.